Contact Us
Have questions about registering devices, checking statuses, or partnering with us to fight fraud? Our team is here to help. Reach out via email at info@deviceregister.co.za or use the form below — we typically respond within 24–48 hours during business days. Let’s keep South Africa’s insurance claims secure together.
Info (at) deviceregister.co.za
Customer Service
Our support team is ready to assist with any questions about device registration, status checks, or platform usage. Whether you’re an insurer or a member of the public, reach out via email or the contact form, we aim to respond within 24–48 hours during business days. We want to hear from you.
Need to Report an Incident?
If you’ve discovered a stolen, cloned, or fraudulently re-registered device, report it immediately through your insurer’s portal or directly to us. Provide the serial number, IMEI, or MAC address, quick reporting helps protect policies and prevent further claims fraud across South Africa.
Suspect Fraud?
Spot something suspicious like a duplicate claim or mismatched device details? Let us know securely via the form or email. All reports are treated confidentially, investigated promptly, and help strengthen the national device registry against fraud. Your vigilance makes a difference.
Frequently Asked Questions
What exactly does Device Register do to stop fraud?
Device Register creates South Africa’s first centralised, insurer-verified database of registered devices. By recording serial numbers, IMEIs, and MAC addresses with real-time status updates (registered, stolen, recovered, claimed), we prevent the same device from being fraudulently re-registered or claimed multiple times.
Who can register a device and how do I know it’s secure?
Only approved, verified South African insurance companies can register devices. All registrations go through strict identity and company checks. The platform uses encryption, secure access controls, and audit logging — your data stays protected and is never sold or shared with third parties.
Can the public really trust the results when they check a device?
Yes. Every status shown (e.g. stolen, re-registered, claimed) comes directly from verified insurers who are legally and contractually responsible for the accuracy. False reporting carries serious consequences, so the registry maintains high integrity and reliability.
What happens if a device is reported stolen or recovered?
When an insurer marks a device as stolen, it immediately appears in public searches. If later recovered, the insurer must update the status — keeping the record accurate and current. This transparency helps prevent repeat claims and protects both insurers and legitimate owners.
Do I need to register every device my company insures?
Yes — registering high-risk or high-value devices (especially mobiles, laptops, and electronics) is strongly recommended to prevent fraud. The more devices in the registry, the stronger the protection for the entire industry. Non-registration leaves gaps that fraudsters can exploit. Once a client reports a claim, the insurer will update the specific device on the database.
What if someone tries to register a device that’s already in the system?
Duplicate registrations are flagged instantly. The system cross-checks serial/IMEI/MAC against existing records. If a mismatch or fraud is suspected, the new registration is blocked and the relevant insurers are notified — stopping fraudulent re-claims before they happen.