– – – Picture this. – – –

A young woman is out for her morning jog in a quiet suburb. Her phone is safely tucked in her armband. Within seconds, a thief snatches it and disappears.What happens next is where most insurers lose money.

Without a proper registry, the stolen phone can be claimed multiple times. The thief, or someone working with them, can register it under a new policy, sell it, or even try to claim it again with another insurer. The same IMEI number quietly appears in different claims, and many times it slips through because no one connects the dots fast enough.This is one of the most common ways device fraud happens in South Africa.

But here’s what changes when the device is registered on DeviceRegister.co.za:

• The moment the owner reports the phone stolen, it is immediately flagged in the central registry.
• If anyone tries to insure the same device under a new policy, the system raises an instant red flag.
• Claims handlers can see the full history: previous loss reports, network status, and any other claim attempts.
• The phone becomes extremely difficult to claim fraudulently or to double-register.

This means the stolen phone often never even reaches the claims assessor for a second or third payout. The fraud is stopped at the first point of verification.

Realistic outcome:
The legitimate owner gets her claim processed quickly with clear evidence. The thief or opportunistic claimant is declined with solid proof. The insurer avoids paying out on the same device again.This is exactly why a shared, real-time device registry is so powerful. It creates a single source of truth that follows the phone, not just the policy.DeviceRegister.co.za was built for this exact situation, giving South African insurers, brokers, and fraud teams the visibility they need to fight back effectively against device theft and fraud.

Take Action Today

• Register your company for free and start protecting device claims immediately
• Book a 15-minute demo and see how the registry works in real time

One quick registration can prevent the same phone from costing your company thousands more than once.